Efficiency
Unlike many lenders who think of themselves first, Providential realizes you cannot afford delays. The rigorous processes and checklists we follow internally ensure no mistake can be made and that your experience will be flawless. Our information systems constantly search for better deals to ensure that by the time you close a loan with us, you have the best terms available in the industry. And, these systems accelerate the pace of processing and underwriting a mortgage so you can close quickly and smoothly.
You can save thousands of dollars by allowing us to serve you because we will get you approved for a loan from the source that considers you the lowest overall credit risk.
Regulations and ethics
The mortgage industry is very complex and made up of every type of company you can imagine. Unfortunately, some of them operate in a manner that damages the reputation of the industry. The less scrupulous companies in the industry have caused the considerable governmental regulation that now exists. Providential welcomes the regulation and complies with it methodically. On top of regulatory requirements, we apply a code of ethics in our company that is second to none. You will never be offered ‘teaser’ rates and have the mortgage terms changed later.
Referrals and satisfaction
The majority of our business comes from referrals. This speaks volumes about the service and value we offer each new client, as well as our many repeat clients. We recognize our ability to grow profitably means we must listen carefully to your desires, and ultimately deliver greater value than any other lender. You will find a genuine interest among our Loan Officers to listen to your needs in order to craft the best mortgage solution for your unique situation.
Teams and training
Our Loan Officers go through extensive training on a regular basis in order to keep up with the constantly changing mortgage industry. Our Loan Officers and Loan Processors are all on organized teams, working under Team Leaders with extensive experience. This ensures you are being served in a proactive and courteous manner. If you choose to do business with us, you will have multiple points of contact when questions arise, including direct access to our CEO or one of our founders. By the time a mortgage closes, at least 6-8 people in our company will have reviewed the loan to ensure it meets your expectations, is the best deal available, and will close hassle-free.
Education
Use this site to see the breadth of services, and our lending philosophy. Educate yourself regarding how the mortgage industry works. Let us keep you abreast of fluctuating interest rates and terms via our Rate Watch service, and feel free to call one of our Loan Officers or Chat Live online to get a better understanding of what is available to you.
After reviewing our services and approach you will understand why homeowners, real estate professionals, attorneys, and major financial institutions refer to Providential Bancorp as “America’s Best Mortgage Source.”
If at any time you would like to visit our Chicago Office, please feel free to drop in or schedule an appointment. We welcome the opportunity to show you why our many years of experience and approach to serving customers help to reinforce our reputation year after year.